Exchanges & Returns
Our policy lasts 21 days from the date of your receipt. If 21 days have gone by since your purchase, unfortunately we can’t offer you a return in the form of either an exchange or store credit.
All items in the True Accents section are final sale. These items are not eligible for a return in the form of either an exchange or store credit.
To be eligible for an exchange or store credit, return your item unused and in the same condition that you received it. It must also be in the original packaging with a copy of your receipt or proof of purchase included.
Return for Store credit
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your item.
If you are approved, then you will be issued a store credit for the amount of your purchase. Shipping charges are nonrefundable.
Late or missing store credits
If you haven’t received your store credit yet, first check your email inbox and spam boxes again. Then please contact us at Info@TrueBeautique.com.
Only regular priced items may be returned for store credit, unfortunately sale items can only be exchanged.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@TrueBeautique.com and send your item to: P.O. Box 152481 Arlington Texas US 76015.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund in the form of a store credit to the gift giver and he/she will find out about your return.
To return your product, you should mail your product to: P.O. Box 152481 Arlington Texas US 76015
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend that you purchase a trackable shipping service or shipping insurance as True Beautique will not assume responsibility for lost packages. We don’t guarantee that we will receive your returned item. Please keep your tracking numbers and shipping receipts in a safe place to reference when needed.